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Got questions? Click for answers! If you're unable to find answers to your questions here, please don't hesitate to contact us.
- What is Virtual Domain Web Hosting? (answer)
- Do you offer dial-up internet access? (answer)
- Which is better for me, Unix or ColdFusion hosting? (answer)
- Can I upgrade from one hosting plan to another? (answer)
- Can I check domain name availability? (answer)
- Does Value1 handle domain registration? (answer)
- How much does domain registration cost? (answer)
- Can I transfer existing domain to Value1? (answer)
- How long does it take to set up a new account? (answer)
- How long does it take before my domain name is active? (answer)
- Will the amount of storage space you offer be enough to support my web site? (answer)
- Will the amount of data transfer you offer be enough to support my web site? (answer)
- How do I transfer files to my web site? (answer)
- Will I have unlimited access to update my pages? (answer)
- Can multiple domains point to the same HTML files? (answer)
- Can I use my account for commercial purposes? (answer)
- Can I resell space within my own account? (answer)
- Do you accept international orders? (answer)
- How long has Value1 been in business? (answer)
- What contract and payment terms are available? (answer)
- Do you offer technical support? (answer)
- How do I place an order? (answer)
What is Virtual Domain Web Hosting?
We specialize in Virtual Web Hosting which means that you can find a home for your web site on our active SGI web servers and establish a presence on the internet. We can help register your own domain name which will become your unique address on the World Wide Web as well as your email. Having your own domain name does not suggest that you are renting web space, and, since email can be addressed to your domain (eg. You@YourDomain.com ) you will not have to announce a new email address if you change internet providers.
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Do you offer dial-up internet access?
No. You will need local Internet access in order to maintain your web site and retrieve email addressed to your site.
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Which is better for me, Unix or ColdFusion hosting?
If you're not specifically in the market for ColdFusion hosting, a Unix plan is probably what you're after. Don't let the name "Unix" scare you. From the perspective of somebody designing and uploading Web pages, you won't be able to tell a difference. Unix is known for providing the most stable, high-performance hosting platform available.
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Can I upgrade from one hosting plan to another?
You can upgrade or downgrade at any time through your control panel.
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Can I check domain name availability?
Yes. You can check domain availability directly from our Home Page.
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Does Value1 handle domain registration?
We certainly can. If you'd prefer to use a registrar you're already comfortable with, you can register it on your own.
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How much does domain registration cost?
$10 USD per year.
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Can I transfer existing domain to Value1?
Yes. Be sure to specify that you are requesting a transfer and NOT a new domain. You should keep the service at the present site while waiting for Internic to complete the transfer. We will provide you with a temporary IP address so you can mirror the site on our server. All email and web pages will still be accessed from the current site. When Internic announces the completion of the transfer there is a 72 hour propagation period where visitors could go to either site. At the end of the 72 hours you should contact the previous host to have them delete the old domain from their records and update their DNS record. If you use this same provider for your Internet access you will not be able to access your domain site at Value1 until they update their DNS.
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How long does it take to set up a new account?
Set-up is instant. As soon as your credit card is approved, you'll receive an Email message telling you how to log into your control panel and connect to your Web site.
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How long does it take before my domain name is active?
Once the Network Solutions announces that your domain name has been registered (or transferred, if applicable), it usually takes about 72-hours before it is active. All internet providers must update their records (DNS tables) to reflect new site locations. This is called propagation.
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Will the amount of storage space you offer be enough to support my Web site?
We offer a variety of plans to fit just about any need. Chances are, our Starter package will meet yours. It meets the needs of 99% of the Web sites we host.
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Will the amount of data transfer you offer be enough to support my Web site?
Our experience has shown that our bandwidth quotas are more than enough bandwidth for the average web site. Depending on the quantity and sizes of your files, this should support many thousands of hits per month. Note that only 1%-2% of our customers have exceeded the Starter Plan data transfer quota. Data transfer quotas vary by different plans.
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How do I transfer files to my web site?
Files must be transferred to the web server via File Transport Protocol (FTP). If you have a PPP internet account and need FTP software, you can download a program for either the PC or Mac. We recommend WS_FTP. This program is available from most shareware sites. Internet providers such as AOL may have a built-in FTP interface. FTP tutorial is available in our Customer Support department. FrontPage users can also use FP's built-in file transfer utility.
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Will I have unlimited access to update my pages?
You have unlimited access via FTP 24-hours a day. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.
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Can multiple domains point to the same HTML files?
Yes. In your control panel you will be able to set up multiple domains on the same account. You can have them point to the same files or different files.
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Can I use my account for commercial purposes?
Absolutely! You can use your account for commercial purposes. The World Wide Web has become a most efficient and cost-effective means of making information available to the users of the internet community.
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Can I resell space within my own account?
You can, but you must be careful. Keep in mind that we do not have a dedicated reseller program, and our system is not set up as such. For example, your re-sold customers will not get their own dedicated control panels. You will be responsible for the content on the re-sold sites, as well as billing your customers and providing them with technical support.
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Do you accept international orders?
Yes. We are pleased to accept customers from around the world and we're as close as your computer. However, not all International domain names are supported.
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How long has Value1 been in business?
Value1 has been in business since 1999, and are still proud to serve many of our original customers.
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What contract and payment terms are available?
When you sign up you can choose to pay monthly, quarterly or annually. At this time we are only accepting credit card orders.
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Do you offer technical support?
Yes. We encourage our customers to contact our staff with questions or concerns about their web site. We are relatively quick to respond to support email. If we cannot offer a solution to a concern within a reasonable timeframe, we will invite you to call us or we'll call you directly.
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How do I place an order?
Visit our Plans page, select the plan that's best for you, and click the "Order" button.
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